Berkey Placing Orders
Log on to your account online or, if you are a new customer, please register and create an online account. You can purchase items without creating an account but we recommend creating an online account as an easier method for managing past and future orders. Select the desired item(s) then use the “quantity” button to choose the quantity of each product you wish to order. After you have made your selection(s), click on the “proceed to checkout” button and continue the steps on our secure server by entering your billing address, shipping address and credit card information. Please note that all orders will be sent “Signature Required” unless otherwise requested in the Notes Section at checkout.
ORDER BY PHONE
If you do not have internet access or need assistance with ordering online, contact us (toll free coming soon) at 1-888-406-1819 and we will be glad to assist you with your order.
Please don’t send us payment info via email rather contact us at firstname.lastname@example.org providing your contact info and we will call you back right away.
If you need to change or edit an order after it is charged you have the following options:
- If you need to add item(s) to your order, you must enter a separate order for the additional item(s). Please note that shipping charges will apply to any additional orders you place.
- If you wish to edit an order and are due a refund, we will cancel your initial order and issue a store credit in the amount of the refund. This store credit will remain in your account for you to use at any time to purchase items on our website.
- If you wish to cancel an order, we will issue a cancellation and refund the amount of the order. Please note that, depending on your credit card, it can take anywhere from 2 to 8 days for the refund to appear on your credit card account.
We strongly encourage you to check your order for accuracy and completion before entering payment information. Once an order has been shipped, we cannot cancel the order.
The information provided on the https://www.berkeywaterfilterusa.com website is presented ‘as is’ and we are not held responsible for any mistakes or misprints. This includes any incorrect pricing or product descriptions. You expressly agree that your use of this site is at your sole risk.