Berkey Return Policy

• It is the responsibility of every customer to inspect their order for accuracy and any damage to the order immediatelyupon receiving their delivery for every order.
• If you are not pleased with an item, we ask that you notify us within 10 days of delivery to arrange a refund, exchange or replacement.
• Refunded items must be returned in their original shipping containers, unopened and in new condition containing all parts, accessories; etc.
• In the case of a return, the customer is responsible for return shipping fees, insurance and a 20% restocking fee for the item(s). Restocking fees are imposed by the manufacturer. Once there is a confirmed receipt of the item(s), BerkeyWaterFilterUSA.com will refund 80% of your original purchase price minus the original shipping charges. Refund will be issued by an Interac/ Bank e–Transfer.
• In order to return items and for further instructions and address where return to be delivered please contact us via email at info@berkeywaterfilterusa.com
• The return will be handled via Manufacturer warehouse from where the shipments were sent which are:

ALL SHIPMENTS SENT VIA USPS MUST BE SENT TO:

Western Distribution Center
P.O. Box 87
Poncha Springs, CO 81242

ALL SHIPMENTS SENT VIA ANY OTHER CARRIERS MUST BE SENT TO:

Western Distribution Center
133 Crane Lane
Salida, CO 81201

• Defects caused by misuse to the item or improper operation are not covered under this policy.